Contact Centre Consulting

What we do

Contactonics was established by seasoned BPO and Contact Centre operators and provides Contact Centre Consultancy Services. To achieve the best outcomes for our clients, we utilise cutting edge technology, process audit methodologies and people management practices. We help operators to optimise their resources, to provide world class service levels, and reduce their operational costs.

Contactonics is able to meet our client’s need for as a single source delivery partner of services, technology, and training through a strong coalition of technology leaders, services providers and visionaries thus presenting an end-to-end solution that creates real customer benefit. This flexible Coalition approach allows Clients to focus on the need at hand and only pay for services as / when needed.

Established in 2015 by a group coming from various premier Contact Center Operators,  our vision is to be the leader in Contact Center Technology Delivery in the region.
With a combined contact center industry experience of 50+ years, we aim to break new ground in providing innovative solutions for our clients partners, with an eye towards using practical, efficient and cost-effective methods, products and services.
Read more About Us…

Agent Balance, s.r.o.
Hviezdoslavova 1008/7
040 01 Košice, Slovak Republic

Agent Balance

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